Overview
Our return and refund policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only a partial refund may be granted:
- Products with signs of use
- Any item that is not in its original condition, is damaged, or has missing parts due to reasons not caused by our error
- Any item returned more than 30 days after delivery
Refunds
Once we have received and inspected your return, we will send you an email to notify you that we have received the returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Delayed or Missing Refunds
If you have not yet received a refund:
If you have done all of this and still have not received your refund, please contact us at: henrik.hilker@additnature.com
First, check your bank account again.
Contact your credit card company, as it may take some time for the refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted
Sale items
Only items at regular price can be refunded. Sale items cannot be refunded.
Exchanges
We only replaces items if they are defective or damaged. If you need to exchange for the same item, please email us at henrik.hilker@additnature.com and send your item to:
Addit Nature ApS
Lange Müllers Gade 25
2100 Københaven Ø.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you will receive a gift credit corresponding to the value of the item. Once the returned item has been received, a gift card will be sent to you.
If the item was not marked as a gift at the time of purchase, or the gift giver had sent the order to themselves to later give it to you, we will send a refund to the gift giver and they will be informed of your return.
Returns via shipping
To return your product, send the item to:
Addit Nature ApS
Lange Müllers Gade 25
2100 Københaven Ø
You are responsible for paying your own shipping costs for returns. Shipping costs are non-refundable.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service or purchasing insurance. We do not guarantee that we will receive your returned item.
Need more help?
Contact us at henrik.hilker@additnature.com for questions regarding refunds and returns.
